Refund & Return Policy
Returns
Our return policy is valid for 7 days from the date of delivery. Within 7 days, you can initiate a return request from us.
Exchanges
Our exchange policy is also valid for 7 days from the date of delivery.
Within 7 days, you can initiate an exchange request on the link provided above. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Replacement timeframe:- if replacement is accepted replacement of the product will be delivered within 7-10 business days
Exchange timeframe-
if Exchange is accepted Exchange of the product will be delivered within 7-10 business days
Return Shipping
Return timeframe:- If return is accepted return process will be completed within 7-10 business days
We will arrange the return pick up from originally delivered address only. If 7 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please also return any freebies received with the order.
Refunds
Refund Timeframe:- If refund is approved refund amount will be credited back to original mode of payment within 7-10 business days
Refunds will be processed once your return is received and inspected by our team in a maximum of 7 days from the date on which zevitaa receives returned products. We will send you an email/Whatsapp/SMS message to notify you that we have received your returned item.
If everything is in compliance, then your refund will be processed, and the amount will be refunded to your original method of payment for prepaid orders. For cash on delivery(COD) orders, we will ask you to provide us with your bank account details and credit the refund amount in the same.
Please note that the Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
Mandatory Criteria for RETURN:
- The items should be unused and unwashed.
- The packaging should have the original invoice, packaging and tags in place. Items without tags will not be accepted.
- There should not be any scratches or deformities on the surface of the product.
- Ensure that Embellishments and Sequins on the product are not damaged.
- Return request to be raised within 7 days from the delivery date by the customer.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
Note:
- For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the unboxing video of the product received.
- For defective and wrong. You can do so by clicking on 'Return’ under the ‘My Orders’ section of the Salty.co.in Website and follow the instructions to upload the images.Please keep in mind the following–You need to share the images, unboxing video for wrong product with fully packed condition.
- Kindly ensure the video is clear and the damaged/defective/missing part of the jewelery is highlighted in zoom.
- You must send us a video of the original labels and tags intact box.If the video is not shared as per the mentioned details we will be not able to cater any further request.
- We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
- Return and exchange will be processed at the order level, not on a product-by-product basis. We no longer accommodate requests for return and exchange on a product-by-product basis.
- In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.
- Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
- Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
- In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
If you have any further questions or need assistance with your return or exchange, please contact our customer support team at wecare@zevitaa.com or +919773583899 Address- Dharamghar Haldwani Nainital uttarakhand 263139
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